Office Policies

Appointments

When you call for an appointment our staff will schedule an appropriate amount of time, based on your needs. We usually offer same-day appointments for Urgent Concerns. To schedule an appointment, simply call the office at 931-540-4210.

Emergencies

In the event of a life-threatening emergency or symptoms reasonably attributed to a serious condition, go immediately to the nearest emergency room, or call 911. In case of no threatening emergencies, patients will be treated as quickly as possible by a member of the medical staff.

After Hours Service

If you have an urgent situation after normal office hours, please call the office. You will be connected to the physician on-call. Please reserve these calls for true urgencies that cannot wait for normal business hours. If you have a life-threatening emergency, call 911 or go to the nearest emergency room immediately. We cannot provide prescription refills on weekends or after hours.

Telephone Calls

Telephone calls are an important part of giving you the best health care. Our qualified staff will help you with your questions. Please realize that we cannot diagnosis or treat your health problems over the phone. If our medical staff is unable to take your call during appointment hours, every effort will be made to return your call after hours. We cannot provide prescription refills on weekends or after hours.

Prescription Refills

Please call your pharmacy several days before your prescription is due to run out. If you have refills remaining on the current prescription, the pharmacy will fill it. If not, the pharmacy will call our office for the request. We will either authorize the appropriate refill, or we will call you. If your drug requires prior approval, or if you need a written prescription to send to a mail order pharmacy, please call our pharmacy 10 to 14 days before your current supply of medicine runs out, so there will be no interruption in your medication. We cannot provide prescription refills on weekends or after hours.

Please note: Narcotics, Sedatives and pain medications, as well as routine medications, will not be refilled by the on-call physician on weekends or after hours. Please call during regular office hours for refills.

Referrals

More and more, insurance companies are requiring referrals from primary care physicians to specialists. Because these forms are very detailed and because we want you to have the very best health care possible, we ask you to let us know about any appointment you have with a specialist as soon as possible, or at least one week in advance, to allow time to carefully process your referral forms.

Financial Arrangements

We accept most major insurance plans and bill your medical care if you are insured by one of these plans. Your individual plan determines the amount of payment you are responsive for at the time of your visit. To keep cost down and better serve you, all deductibles and co-payments are expected at the time of your visit.

Please present your insurance card when you register each time you visit our office. We will make a copy of the card for our records. Also, please tell us if your address or insurance coverage has changed since your last visit. This helps us to make sure you receiving the maximum benefit from your insurance and that they will reimburse you.

Patients without health insurance are expected to pay at the time of their visit. We also take online payments through Paypal. Appropriate payment plans can be arranged based on individual needs. Please discuss this with the receptionist when you schedule your appointment, prior to your visit. All payment plans must be approved in advance.

If you have questions about our financial policies, please feel free to ask the Receptionist or Office Manager.