When you call for an appointment our staff will schedule an appropriate amount of time,
based on your needs. We usually offer same-day appointments for Urgent Concerns. To schedule an appointment,
simply call the office at 931-540-4210.
In the event of a life-threatening emergency or symptoms reasonably attributed to a
serious condition, go immediately to the nearest emergency room, or call 911. In case of no threatening
emergencies, patients will be treated as quickly as possible by a member of the medical
After Hours Service:
If you have an urgent situation after normal office hours, please call the office. You
will be connected to the physician on-call. Please reserve these calls for true urgencies that cannot wait
for normal business hours. If you have a life-threatening emergency, call 911 or go to the nearest emergency
room immediately. We cannot provide prescription refills on weekends or after hours.
Telephone calls are an important part of giving you the best health care. Our qualified
staff will help you with your questions. Please realize that we cannot diagnosis or treat your health
problems over the phone. If our medical staff is unable to take your call during appointment hours, every
effort will be made to return your call after hours. We cannot provide prescription refills on weekends or
Please call your pharmacy
several days before your prescription is due to run out. If you have refills remaining on the current
prescription, the pharmacy will fill it. If not, the pharmacy will call our office for the request. We will
either authorize the appropriate refill, or we will call you. If your drug requires prior approval, or if you
need a written prescription to send to a mail order pharmacy, please call our pharmacy 10 to 14 days before your
current supply of medicine runs out, so there will be no interruption in your medication. We cannot provide prescription refills on weekends or after hours.
Please note: Narcotics, Sedatives and pain medications, as well as routine medications,
will not be refilled by the on-call physician on weekends or after hours. Please call during regular office
hours for refills.
More and more, insurance companies are requiring referrals from primary care physicians
to specialists. Because these forms are very detailed and because we want you to have the very best health
care possible, we ask you to let us know about any appointment you have with a specialist as soon as
possible, or at least one week in advance, to allow time to carefully process your referral
We accept most major insurance plans and bill your medical care if you are insured by
one of these plans. Your individual plan determines the amount of payment you are responsive for at the time
of your visit. To keep cost down and better serve you, all deductibles and co-payments are expected at the
time of your visit.
Please present you’re your insurance card when you register each time you visit our office. We will make a
copy of the card for our records. Also, please tell us if your address or insurance coverage has changed since
your last visit. This helps us to make sure you receiving the maximum benefit from your insurance and that they
will reimburse you.
Patients without health insurance are expected to pay at the time of their visit.
We also take online payments through Paypal. Appropriate payment plans can be arranged based on individual needs.
Please discuss this with the receptionist when you schedule your appointment, prior to your visit. All payment
plans must be approved in advance.
If you have questions about our financial policies, please feel free to ask the
Receptionist or Office Manager.